FAQ’S
Everything you need to know about WingShop drops, orders, and members-only access.
1. Membership & Access
Who can shop WingShop?
WingShop is members-only. Participation is limited to eligible Club Wingstop members who receive a valid promotional code or invitation for the applicable drop.
Who can shop WingShop?
Do I need a code to buy?
How do I become a Club Wingstop member?
2. Drops & Buying
How do WingShop drops work?
Drops are limited-edition and sold first come, first served, while supplies last. There's a limit of 1 per member per drop unless a specific drop says otherwise.
If I add an item to my bag, is it saved for me?
Can I change or cancel my order?
Why was my order canceled?
3. Shipping & Delivery
How much is shipping?
Shipping is complimentary and provided by Wingstop. All orders ship via FedEx Ground. Expedited shipping is not available.
Where do you ship?
How long until my order arrives?
How do I track my order?
4. Returns & Exchanges
Can I return my order?
Limited-edition drop items – including numbered and hand-signed pieces – are final sale. Because each piece is individually numbered, we can't offer returns or exchanges after purchase.
Can I exchange for a different size?
My item arrived damaged or defective.
How do I start a claim?
5. Products
What makes WingShop pieces special?
Drops are limited-edition collectibles – many are individually numbered and hand-signed, which is why they're one-of-a-kind and final sale.
How do I choose the right size?
